Stay more, experience more!
M Village MORE is the one-of-a-kind loyalty program brought to you by M Village. Designed to fill our guests with experiences, M Village MORE offers beyond benefits that enhance your stay, but also rewards that bring about unforgettable memories; so we will be able to welcome you in the coming stays.
So stay more, earn more, and enjoy more with M Village MORE!
Discover new levels of citizen rewards
New Citizen
New
Silver Citizen
Silver
Gold Citizen
Gold
Platinum Citizen
Platinum
Early Check-in
(Based on availability)
Priority late Check-out
(Based on availability, need to inform upon check-in)
1PM
1PM
3PM
Free Room upgrade
(Subject on availability)
1 levels
2 levels
Free cancellation
Before check-in date
Before 12PM check-in date
Annual Surprise Gift
How to Achieve Next Level
Nights Stayed
Booking(s) (at least 2 nights per booking)
Platinum
31
> 12
Gold
16
6
Silver
7
3
New
As soon as you sign up
As soon as you sign up
FAQs
All members benefits can be used or redeemed at all properties listed on the M Village App.

Members may access to their personal information, membership status, and all benefits of the program via the followings:

- Logging into their account on the M Village App

- Contacting our Customer Service at:

Facebook M Village

Email: [email protected]

Hotline: 1900 3311

The membership status is determined based on the number of bookings or nights the member has accumulated during the period of a calendar year (from Jan 1 to Dec 31). Besides, in order for members to have more time to use their benefits, M Village allows and will notify members that the eligible period is extended to 2 months prior to the upcoming calculated period (this is because the calculating system is reset every year on March 1). After the eligible period (March 1 of every year), if a member is not qualified to remain in his tier, his status will be reduced by 1 level (except for New Citizen)

M Village MORE loyalty program has 4 following tiers:

- New Citizen: right after signing up on the M Village App

- Silver Citizen: members having 3 bookings/year or 7 nights/year

- Gold Citizen: members having 6 bookings/year or 16 nights/year

- Platinum Citizen: members having 12 bookings/year or 31 nights/year

(at least 2 nights/booking to be eligible. Not applicable for long-stay service with >30 days)

Simply log in to your account and payment when you complete booking. All benefits follow your membership status.
As of now, M Village MORE loyalty program applies only to short-stay service. Long-stay service (>= 30 days) is not applicable for the time being. We kindly seek for your understanding.
To ensure we can we welcome you smoothly, please kindly confirm your expected time of arrival by replying to the message sent by M Village. The standard check-in time is 2PM. However, based on the room availability at the time, we can flexibly arrange for your early check-in upon your confirmation.

This benefit applies for Silver citizens or above. Simply request for late check-out at our reception at the time of check-in, so we can arrange to fulfill your experience. Besides, the late check-out time is different based on your membership status.

- For Silver and Gold Citizens: late check-out until 1PM

- For Platinum Citizens: late check-out until 3PM

This benefit applies for Gold citizens & above. Simply request at reception during your stay. Based on room availability at the time, we will try to arrange room for members to fully enjoy this benefit. Besides, the free room upgrade benefit is different based on your membership status.

- For Gold Citizens: 1 level upgrade (to the next room type)

- For Platinum Citizens: 2 levels upgrade (to the next room type)

If you are a Gold Citizen & above, simply request with Reception via our hotline or contact our Customer Service team for prompt support via:

- Facebook M Village

- Email: [email protected]

- Hotline: 1900 3311

Besides, the timing for free cancellation is different between membership status:

- For Gold Citizens: latest 1 day (24hrs) before check-in date

- For Platinum Citizens: latest 12pm of the check-in date

Platinum Citizens are recipients of this annual surprise gift from M Village. In order to main the element of surprise & delight to our members, please allow us to keep the details of this for now. We will inform you promptly, so you can enjoy this gift from M Village.
Your booking ID & nights spent are counted on our system before 9am of the next day (from the check-in time)
For the time being, all the benefits are only for the member with the confirmed information on our system. The benefits, therefore, are only applicable for the member himself/herself or when he/she accompanies during stay and completes the check-in process themselves.

Under the circumstances that your contact details (phone number/email address/email) change versus the registered information, members are responsible for updating their details on our website or contacting directly our Customer Service. M Village is not accountable for any lost of collective bookings/nights or any other damages resulting from that the above information and details are not updated.

Please kindly contact our Customer Service team to make necessary updates or adjustments via:

- Facebook M Village

- Email: [email protected]

- Hotline: 1900 3311

If members have any questions or need any support, please find the details on our website or contact our Customer Service team via:

- Facebook M Village

- Email: [email protected]

- Hotline: 1900 3311

The Customer Service team will response to your queries the soonest.

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